| 1. Do
you set the bed up in the bedroom and is it included in the price? |
|
YES. |
| 2. What sizes
do the beds come in? |
|
All beds come in 2ft 6, 3ft, 4ft,
4ft 6, 5ft and 6ft widths excluding Chatsworth and Warwick. |
| 3. How
high is the bed from the floor to the top of the mattress? |
|
About 22 inches the standard
height of a flat bed. |
| 4. Can
you alter the height or width of the bed? |
|
YES the height of any bed can be changed for £75 and the width of most beds can be changed for £275 as can the length |
| 5. Can
you deliver overseas? |
|
YES but the bed will be shipped
at your expense, we will organise this for you. |
| 6. What
is a dual bed? |
|
A dual bed is where each side
of the bed will have individual controls so one person can lay flat whist
the other can watch T.V.
|
| 7. What
is a double bed? |
|
This is where the whole of
the back of the bed raises and all of the leg section raises together (not
necessarily at the same time) so both people are in the same position.
|
| 8. Are
your beds fully adjustable? |
|
YES they all rise at the back,
neck and foot section to contour exactly with your body except the Chatsworth
which just rises at the back.
|
| 9. How
soon can you deliver our bed? |
|
Delivery is generally 10 to 14
days (Scotland up-to 21 days). We can deliver within 72hrs for those who
have family coming out of hospital or those of you just in a hurry, this
costs an extra £100 as we have to reorganise deliveries and or do a special
trip for that particular delivery.
|
| 10. Do
I have to pay VAT? |
|
If you have a chronic medical
condition (i.e. ongoing that is not likely to get better in the near future)
no. All the prices quoted are exclusive of VAT this is because if you are
looking for one of these beds you probably have a qualifying condition (see
list in "Your Health" section (top of the home page to the left) to check
or talk to a representative on the telephone if you are unsure or you can
talk to your local VAT office we will gladly give you the telephone number.
|
| 11. What happens if I find I have ordered the wrong size bed? |
| |
Example: I have ordered a 3ft bed and when it has been delivered you realise you need a 4ft bed
It is crucial you measure the size of the bed before ordering as a charge of £175 will be made to collect, dismantle and reassemble a new bed this must be done within the 7 days. |
| 12. If I have my bed made shorter or higher (i.e. a non-standard size) do I still get the 7 day trial? |
| |
As this is a bespoke item then we are unable to include it in the 7 day trial |
