FAQs - Laybrook.com

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Adjustable Beds for Home

Freephone

Laybrook

Call 0800 0194 007 to speak to an adjustable bed expert between 9am and 8pm 7 days a week.

Deliveries

Call 01869 868233
Mon - Fri 9am - 5pm

Delivery is generally between 10 and 14 days from ordering (we can do a super-fast delivery normally within 48hrs but guaranteed by 72hrs (working hrs) after ordering, this costs an extra £95 - if your bed is a special size it can take a little longer (14-21 days and is free). Your bed is set up for you by our trained engineers and you are given a full explanation / demonstration on how the product works. We do not leave it flat packed for you to set up like most of our competitors and with unrealistic money back guarantees where you have to keep the packaging for up to 60 days.

THERE IS NO LONGER A CHARGE TO PICK UP THE BED IF YOU ARE DIS-SATISFIED.

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FAQs

Written by Paul Barrett

Tuesday, 20 April 2010 15:09

1. Do you set the bed up in the bedroom and is it included in the price?
	YES.
2. What sizes do the beds come in?
	All beds come in 3ft, 3ft 6, 4ft, 4ft6, 5ft and 6ft excluding the Chatsworth and Leather Beds.
3. How high is the bed from the floor to the top of the mattress?
	About 22 inches the standard height of a flat bed.
4. Can you alter the height, length or width of the bed?
	YES the height of any bed can be changed for £75 and the width of most beds can be changed for £175 as can the length
5. Can you deliver overseas?
	YES but the bed will be shipped at your expense, we will organise this for you.
6. What is a dual bed?
	A dual bed is where each side of the bed will have individual controls so one person can lay flat whist the other can sit up and watch T.V. for example.
7. What is a double bed?
	This is where the whole of the back of the bed raises and all of the leg section raises together (not necessarily at the same time) so both people are in the same position.
8. Are your beds fully adjustable?
	YES they all rise at the back, neck and foot section to contour exactly with your body except the Chatsworth which just rises at the back.
9. What happens if I do not like the mattress?
	If you let us know within the 7 days we will change it free of charge to a slightly firmer or softer mattress, alternatively we can try another type of mattress or you can have a full refund, what have you got to lose.
10. How soon can you deliver our bed?
	Delivery is generally 10 to 14 days (Scotland up-to 21 days). We can deliver within 72hrs for those who have family coming out of hospital or those of you just in a hurry, this costs an extra £95 as we have to re-organise deliveries and or do a special trip for that particular delivery.
11. Do I have to pay VAT?
	If you have a chronic medical condition (i.e. ongoing that is not likely to get better in the near future) no. All the prices quoted are exclusive of VAT this is because if you are looking for one of these beds you probably have a qualifying condition (see list in "Your Health" section (top of the home page to the left) to check or talk to a representative on the telephone if you are unsure or you can talk to your local VAT office we will gladly give you the telephone number.
12. What happens if I find I have ordered the wrong size bed or it is the wrong height?
	Example: I have ordered a 3ft bed and when it has been delivered you realise you need a 4ft bed It is crucial you measure the size of the bed before ordering as a charge of £175 will be made to collect, dismantle and reassemble a new bed this must be done within the 7 days.
13. If I have my bed made shorter or higher (i.e. a non-standard size) do I still get the 7 day trial? (Special Orders)
	As this is a bespoke item then we are unable to include it in the 7 day trial and can not be cancelled under any circumstances after 48hrs of ordering..