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These are just a few of the testimonials Laybrook receive every month, we hope you find our product and service to be as good and have a similar experience.
You can also find us on the website "The Review Center" under Laybrook for the latest reveiws.
Laybrook supplied the "White Huntly" bed to the BBC One series 'DIY SOS: The Big Build' and was used as part of a life changing transformation to the home of a family in Durham. This show was broadcast on Wednesday 20th April 2012 at 7.30pm on BBC One "A big thank you to everyone at Laybrook".
9th May 2012
Just a note to say thank you for your excellent customer service. I am really impressed with Laybrook's efficiency, courtesy and helpfulness when dealing with my order. In an age of not-so-great customer service in many companies, it is great to discover that some companies still know what great customer service is all about.
I'll definitely recommend Laybrook to relatives and friends.
11th September 2011
18th December 2010
Dear Sir/ Madam, managing director of LAYBROOK
Hi my name is Julie Dent,
I am emailing to thank Sarah and Debbie and your delivery driver Tony for all the help through the whole process of my order from start to finish, everyone was very kind and helpful. I cannot thank Tony enough for risking his own well being travelling on Friday in such severe weather conditions to make sure that I would get my delivery. He was kind and helpful and brave to drive here let alone home again in snow blizzards and ice “ hats off to him” I do so hope LAYBROOK acknowledge him as a great member to the finishing touches of such a good firm.
I would recommend LAYBROOK to my friends. Please can you confirm Tony got back safely? Many thanks happy Christmas.
Here is my deposit on the Barden bed we discussed. Thank you for all your help, I have enjoyed talking to you. Thank you to your company for giving us the opportunity to get the bed with their great finance options. It make [sic] all the difference to people who’s lives are filled with pain and discomfort.
I am writing to express my thanks for the way in which your company has dealt with our order. The lady from the sales department was extremely helpful to my wife who was placing the order at a time when she found placing the order very stressful.
Your delivery was prompt and the engineer who installed the bed could not have been more helpful.
I am very pleased with what we have received and your employees do your company credit.
Bob and Anne Webster
4th November 2010
Just a quick note to say that I lurve my new bed. The soft mattress was certainly the right choice and far more comfortable than I expected. It also looks fab. I’ve put a pelmet (or whatever those frilly things are called) around the base.
I’m still going through the playful phase, spending quite a bit of time each night adjusting the bed.
So many thanks.
30 October 2010
Dorchester dual bed and headboard
Thank you so much for the above bed delivery to my friends Shirley & Del Ives at XXXXXXXXXXXXXX, Norfolk. Firstly please pass on their thanks for the excellent customer service provided by your deliveryman. They had their first nights sleep last night in 6 months and Del didn’t stop breathing or move from his comfy position once! Shirley said a great stress has been lifted from her mind. So a big thank you all-round to your company from the sales lady Sharon to all in the dispatch, you offer excellent service and a quality product!
1 October 2010
My wife and I now have our LAYBROOK ‘ Barden’ dual bed since the end of June and we should like to record our appreciation, not only of the product itself which is doing everything claimed and making life so much easier but also of the very high standard of customer care we experienced. The kindness and understanding of everyone made the whole experience a pleasure rather than another stress in a difficult situation. The warmth and patience of the ladies on the telephone and the pleasantness of the representative who delivered and set up the bed made everything easy and friendly.
We have had no hesitation in recommending Laybrook to everyone including health visitors and Macmillan nurses, emphasising that there is no pressure or awkwardness just quality and consideration.
One of many older ones!
21 September 2009
My Name is Elizabeth Young I have just purchased your Thronbury bed on Saturday 19th September, I have no problems in fact I am really looking forward to the delivery.
Now for something very important I would like to say a special praise and thank you to Sharon who has been absolutely fantastic listening to my woes and giving all the advice and reassurance which I needed, what a wonderful envoy for your company. Helpful kind, funny and very very respectful.
SHARON A VERY BIG THANK YOU FROM ME, LOOK FOR YOUR BOTTLE OF BUBBLY COMING. (PROMISE) X
“We have no hesitation in recommending Laybrook to everyone, including health visitors and Macmillan nurses, emphasising there is no pressure or awkwardness, just quality and consideration.”
“Dear Sirs, Just a quick line to say how happy we are with our chair. The service was really good with special thanks to Craig and the fitter.”
“could you please pass on my gratefulness to all of them and congratulations on the staff you employ.”
“from the advice we received through to the delivery and installation we were totally impressed with the professionalism of your staff and the quality of your product.”
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