16/11/2016

Hello

We visited your showroom on Friday last week and spoke to a lovely man about what bed would best suit my needs. I have to add the mans knowledge and personable manor impressed us hugely and if he's not already the boss he deserves a huge pat on the back for how he does his job or/and a pay rise! :-) we haven't met anyone as nice or knowledgeable on our adjustable bed travels, he really was lovely and welcoming as well as super knowledgeable about what you are selling, giving us all the pro's and con's etc.. explaining how and why the things work. He is a huge asset to your business.

He said he would email us over a quote but I haven't heard back from him as yet (but we did tell him that we were in no rush but thinking we might order sooner rather than later now) and we are looking to order a bed hopefully within the next month or so and are seriously considering the bed we tried out as a contender for purchase. Just want a firm idea on pricing. So could someone give him my email address and ask him to forwards us a quote.

Many thanks
Mary Hussain

9^th May

Dear Chris,

Just a note to say thank you for your excellent customer service. I am really impressed with Laybrook's efficiency, courtesy and helpfulness when dealing with my order. In an age of not-so-great customer service in many companies, it is great to discover that some companies still know what great customer service is all about.
I'll definitely recommend Laybrook to relatives and friends.

Kind Regards
Kim D
Cheshire

11^th September 2011

Can I take this opportunity to say thank you to all the staff at Laybrook for their outstanding Customer Service, from the moment we ordered the bed to it being installed we have been impressed with the effort and time taken by staff to ensure all our requirements were met. I would like to particularly thank:

• Debbie in sales for guiding us through the order process with such ease it makes it so easy when people explain things to you correctly.
• Aimee in distribution for her assistance in ensuring the bed was delivered on a particular day and at an agreed time.
• Sean the driver and installer for his brilliant works and the fact that he travelled through the night to be here at 8am to install the bed, allowing me and my family time to travel to a very important family meeting.
• Finally yourself for putting the plan together to ensure it all worked.

Laybrook can be very proud of its staff and their commitment not only to the company but to their customers.

The bed by the way is brilliant, first decent nights sleep in a long time last night and no sore back this morning.

Please pass on our thanks to all the staff.

Regards
Tom Smith MBE

18^th December

Dear Sir/ Madam, managing director of LAYBROOK

Hi my name is Julie Dent,

I am emailing to thank Sarah and Debbie and your delivery driver Tony for all the help through the whole process of my order from start to finish, everyone was very kind and helpful.  I cannot thank Tony enough for risking his own well being travelling on Friday in such severe weather conditions to make sure that I would get my delivery. He was kind and helpful and brave to drive here let alone home again in snow blizzards and ice “ hats off to him” I do so hope LAYBROOK acknowledge him as a great member to the finishing touches of such a good firm.

I would recommend LAYBROOK to my friends.  Please can you confirm Tony got back safely?  Many thanks happy Christmas.

Kind regards
Julie Dent. 

June

Hello Sharon

Here is my deposit on the Barden bed we discussed.  Thank you for all your help, I have enjoyed talking to you.  Thank you to your company for giving us the opportunity to get the bed with their great finance options.  It make [sic] all the difference to people who’s lives are filled with pain and discomfort.

God bless

Regards
Jean Reynolds, Milford haven

Nov 

Dear Sir,

I am writing to express my thanks for the way in which your company has dealt with our order.  The lady from the sales department was extremely helpful to my wife who was placing the order at a time when she found placing the order very stressful.

Your delivery was prompt and the engineer who installed the bed could not have been more helpful.

I am very pleased with what we have received and your employees do your company credit.

Thank you 

Bob and Anne Webster, (Ellon)

4th November  

Dear Debbie

Just a quick note to say that I lurve my new bed.   The soft mattress was certainly the right choice and far more comfortable than I expected.  It also looks fab. I’ve put a pelmet (or whatever those frilly things are called) around the base.

I’m still going through the playful phase, spending quite a bit of time each  night adjusting the bed.

So many thanks.

Kind regards 
Fiona Kitchen

30 October

Dorchester dual bed and headboard

Thank you so much for the above bed delivery to my friends Shirley & Del Ives at XXXXXXXXXXXXXX, Norfolk.  Firstly please pass on their thanks for the excellent customer service provided by your deliveryman.  They had their first nights sleep last night in 6 months and Del didn’t stop breathing or move from his comfy position once!  Shirley said a great stress has been lifted from her mind.  So a big thank you all-round to your company from the sales lady Sharon to all in the dispatch, you offer excellent service and a quality product!

Regards
Kate Burton, Norfolk

1 October 2010

Dear Sirs

My wife and I now have our LAYBROOK ‘ Barden’ dual bed since the end of June and we should like to record our appreciation, not only of the product itself which is doing everything claimed and making life so much easier but also of the very high standard of customer care we experienced.  The kindness and understanding of everyone made the whole experience a pleasure rather than another stress in a difficult situation.  The warmth and patience of the ladies on the telephone and the pleasantness of the representative who delivered and set up the bed made everything easy and friendly.

We have had no hesitation in recommending Laybrook to everyone including health visitors and Macmillan nurses, emphasising that there is no pressure or awkwardness just quality and consideration.

Your Faithfully
Stuart  Mackenzie, Inverness

21 September 2009

My Name is Elizabeth Young I have just purchased your Thronbury bed on Saturday 19^th September, I have no problems in fact I am really looking forward to the delivery.

Now for something very important I would like to say a special praise and thank you to Sharon who has been absolutely fantastic listening to my woes and giving all the advice and reassurance which I needed, what a wonderful envoy for your company.  Helpful kind, funny and very very respectful.

SHARON A VERY BIG THANK YOU FROM ME, LOOK FOR YOUR BOTTLE OF BUBBLY COMING. (PROMISE) X

Regards
Betty Young, Essex

“We have no hesitation in recommending Laybrook to everyone, including health visitors and Macmillan nurses, emphasising there is no pressure or awkwardness, just quality and consideration.”

Stewart Mackenzie, Inverness

“Dear Sirs, Just a quick line to say how happy we are with our chair. The service was really good with special thanks to Craig and the fitter.”

Ann Kerslake, Devon.

“could you please pass on my gratefulness to all of them and congratulations on the staff you employ.”

Ann Hall, Brighton

“from the advice we received through to the delivery and installation we were totally impressed with the professionalism of your staff and the quality of your product.”

Jenny King, Langley